CVE-2013-4088
Linux Debian vulnerability analysis and mitigation

Overview

CVE-2013-4088 is a security vulnerability discovered in Open Ticket Request System (OTRS) affecting versions 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8. The vulnerability was identified in the Kernel/Modules/AgentTicketWatcher.pm component, which failed to properly implement ticket access restrictions (NVD, CVE).

Technical details

The vulnerability has been assigned a CVSS v3.1 base score of 6.5 (Medium) with the vector string CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N. Under CVSS v2.0, it received a base score of 4.0 (Medium) with the vector (AV:N/AC:L/Au:S/C:P/I:N/A:N). The vulnerability is classified as CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor) (NVD).

Impact

The vulnerability allows remote attackers with a valid agent login to access restricted tickets that they should not have permission to view. This unauthorized access is achieved through manipulation of URLs involving the ticket split mechanism, potentially leading to exposure of sensitive information (NVD, Mageia Advisory).

Mitigation and workarounds

The vulnerability has been addressed through security updates, with fixed versions being released as 3.0.21, 3.1.17, and 3.2.8. Various Linux distributions have also released patches, including Debian (DSA-2712-1) and Mageia (Debian Security, Mageia Advisory).

Additional resources


SourceThis report was generated using AI

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