CVE-2020-9425
rConfig vulnerability analysis and mitigation

Overview

Zoho ManageEngine ServiceDesk Plus before version 11.1 build 11115 contained a critical security vulnerability (CVE-2020-14048) that allowed remote unauthenticated attackers to change the installation status of deployed agents (NVD CVE).

Technical details

The vulnerability has been assigned a CVSS v3.1 base score of 7.5 (HIGH) with the vector string CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:N, indicating network accessibility, low attack complexity, and no required privileges or user interaction. The vulnerability is classified as CWE-306: Missing Authentication for Critical Function (NVD CVE).

Impact

If exploited, this vulnerability allows attackers to modify the installation status of deployed agents without authentication. This could potentially lead to disruption of service management operations and compromise the integrity of the system's agent deployment status (NVD CVE).

Mitigation and workarounds

The vulnerability has been fixed in ManageEngine ServiceDesk Plus version 11.1 build 11115 and later. Organizations are advised to upgrade to the latest version as detailed in the vendor's advisory (Vendor Advisory).

Additional resources


SourceThis report was generated using AI

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