CVE-2021-42086
NixOS vulnerability analysis and mitigation

Overview

A privilege escalation vulnerability (CVE-2021-42086) was discovered in Zammad versions 1.0.x through 4.1.0. The vulnerability was disclosed on October 5, 2021, affecting the Zammad helpdesk system. Under specific conditions, Agent users could potentially modify account data and gain unauthorized admin access through crafted requests (Vendor Advisory).

Technical details

The vulnerability allows Agent users to bypass access controls and modify other agent or admin user accounts through specially crafted requests. This security flaw could lead to unauthorized elevation of privileges, enabling agents to gain administrative access to the system. The vulnerability has been assigned a CVSS v3.1 base score of 8.8 (HIGH) with the vector string CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H (NVD).

Impact

The successful exploitation of this vulnerability could allow an authenticated agent user to modify account data of other agents and administrators, potentially gaining full administrative access to the Zammad system. This could lead to unauthorized access to sensitive information, system configuration changes, and complete control over the helpdesk system (Vendor Advisory).

Mitigation and workarounds

The vulnerability has been fixed in Zammad versions 4.1.1 and 5.0.0. Organizations are strongly recommended to upgrade to these or later versions. Updates can be obtained through the official Zammad website, FTP server, or through OS package managers (Vendor Advisory).

Additional resources


SourceThis report was generated using AI

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