As organizations move faster in the cloud, security teams need more than visibility—they need a way to ensure critical risks are prioritized and remediated across the business. Wiz makes that possible by providing unified visibility and contextual risk analysis across every layer—cloud infrastructure, workloads, identities, data, code and more—Wiz helps teams focus on the most impactful security issues and take action.
But even with powerful prioritization, ensuring those risks are resolved quickly depends on getting context into the hands of the right teams, in the workflows they already use.
That’s why we’re excited to announce that Wiz is now available on the Zendesk Marketplace. This integration automatically turns high-priority Wiz Issues into actionable, context-rich Zendesk tickets—so security, engineering, DevOps, and platform teams can resolve risks faster, without friction.
From Wiz Issues to Resolution: Turning Critical Risks into Action
In cloud environments, risks are often presented in silos—but when they’re unified, security teams gain visibility into toxic combinations: interconnected risk factors that together form a critical attack path with real business impact.
These combinations are rarely obvious when viewed in silos. A publicly exposed VM might not seem urgent. A bucket with plaintext secrets might feel manageable. But when that VM can access the bucket—and has a known exploitable vulnerability—it becomes a real, high-priority issue.
Wiz continuously scans your environment using an agentless approach and visualizes these relationships through the Wiz Security Graph. This graph maps how risks across resources, identities, and data connect—surfacing only the most urgent, toxic combinations as Wiz Issues.
With the Zendesk integration, organizations can extend this deep context into their existing operational workflows—ensuring that prioritized risks are immediately routed to the right teams and resolved quickly.
With this integration, you can:
Automatically create Zendesk tickets for Wiz Issues based on filters like severity, environment, or resource type
Enrich tickets with full context, including affected resources, risk types, and recommended remediation steps
Route tickets to the right teams using existing Zendesk queues and automation rules
Track resolution directly in Zendesk, so engineers stay in flow and always have the context they need
By embedding prioritized risk data into the tools where teams already work, Wiz helps organizations scale remediation without slowing down velocity.
Scale Security Without Slowing Teams Down
This integration is built for organizations that want to shift from reactive cleanup to proactive, efficient remediation. By bringing prioritized risk context directly into Zendesk, teams across security, DevOps, and engineering can take faster, more informed action. Here’s how each team benefits:
Security Teams
Use Wiz Automation Rules to define exactly when and how Issues should trigger Zendesk tickets. Reduce manual triage, minimize alert fatigue, and ensure accountability.
DevOps & Platform Engineers
Receive clear, actionable tickets in Zendesk. Each one includes the Issue summary, why it matters, and how to fix it—no need to log into another tool or ask for context.
Developers & Application Teams
For teams that use Zendesk to manage internal requests or product work, Wiz Issues show up as part of their regular workflow—making it easier to address security without slowing development velocity.
Start Operationalizing Security in Zendesk
The Wiz + Zendesk integration is live on the Zendesk Marketplace, customizable with flexible rules based on risk and context, and secure by design with scoped API access and authentication.
This integration is part of the Wiz Integration Network (WIN)—our ecosystem of integrations that bring Wiz into the tools and workflows your teams already use. From collaboration to ticketing to SIEM and beyond, WIN helps operationalize security across your entire environment. Explore all Wiz integrations here.
