Zendesk

Managing security risks requires clear, actionable insights and seamless workflows. The Wiz and Zendesk integration enables organizations to automatically create prioritized security tickets for Developers, and other teams directly in Zendesk.

Integration Benefits

• Automated Ticket Creation: Automatically generate Zendesk tickets for Wiz Issues, ensuring critical security risks are flagged and assigned without manual intervention. 

• Prioritized Alerts with Context: Wiz surfaces the most critical Issues by analyzing toxic combinations of risks across misconfigurations, identities, and sensitive data. Each ticket includes detailed context, making it clear why an Issue requires immediate action. 

• Seamless Workflow Integration: Leverage Zendesk's familiar workflows to manage Wiz Issues, enabling Developers and DevOps teams to collaborate effectively within their existing tools. 

• Faster Remediation: Streamline the resolution process by providing teams with actionable, prioritized tickets, reducing time spent on low-risk or unclear vulnerabilities. 

• Enhanced Security Posture: Ensure that high-risk Issues are resolved quickly and efficiently, minimizing exposure and strengthening overall cloud security. 

Better Together

Wiz surfaces critical Issues by correlating risks across misconfigurations, identities, sensitive data, and more, identifying toxic combinations that pose the highest threat. With all the necessary context provided, teams can quickly understand why an Issue is critical and focus their efforts on remediation. By unifying Wiz’s advanced risk prioritization with Zendesk's workflow automation, this integration ensures faster resolution and stronger security posture across the organization.

Streamlining Security Workflow for Developers and DevOps 

In dynamic cloud environments, Developers and DevOps teams need actionable, prioritized security tickets integrated into their existing workflows to quickly address risks without disrupting development. 

Challenge

Overwhelming Volume of Risks and Manual Workflows 

Security teams often struggle with: 

• Risk Overload: Thousands of issues across cloud environments make it difficult to determine which risks require immediate attention. 

• Lack of Context: Issues lack actionable details, forcing teams to spend valuable time triaging instead of remediating. 

• Fragmented Workflows: Developers and DevOps teams rely on Zendesk for task management, but manually creating and updating tickets for security issues increases inefficiency and delays responses. 

Solution

Automated, Context-Rich Security Tickets 

The Wiz and Zendesk integration solves these challenges by automating the ticket creation process for prioritized security Issues. Wiz correlates risks across multiple domains, such as misconfigurations, sensitive data exposure, and identity vulnerabilities, surfacing the most critical Issues. Each Zendesk ticket includes detailed context, enabling Developers and DevOps teams to act quickly and confidently. This seamless integration eliminates manual steps, accelerates remediation, and ensures alignment between security and development workflows.