CareersDelivery Operations Manager

Delivery Operations Manager

Dallas, Texas | CTO - CTO

At Wiz, we move quickly. We’ve set the record for the fastest first year revenue growth of any tech startup, the fastest company to acquire more than 25% of the Fortune 500 as customers, the fastest company to reach $1B (and then $6B) in valuation, and now the fastest-growing software company ever by going from $1M to $100M in ARR in just 18 months. Most importantly, we provide the fastest ROI of any security product – Wiz connects to the entire multi-cloud environment within 15 minutes and identifies the specific infiltration vectors that make clouds susceptible to a breach in under 24 hours so organizations of all sizes and industries can rapidly identify and remove the most critical risks in AWS, Azure, GCP, and Kubernetes. Join us as we help organizations create secure cloud environments that accelerate their businesses. 

SUMMARY

The CTO Operations Team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s post-sales teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue.   

Reporting to the Director of CTO Operations, you will be responsible for building and leading the Delivery operations efforts. A successful candidate for this role works in strategic partnership with the Director of Cloud Security Architect and the Director of Customer Success to create a seamless transition for customers from pre to post-sale. 

We are focused on candidates located in Dallas, TX., but support both remote or hybrid models in these locations. 

WHAT YOU’LL DO

  • Responsible for planning, designing, implementing, maintaining scalable processes and supporting technology stacks for the Cloud Security Architecture team.
  • Partner cross-functionally, architecting comprehensive processes, partnering with GTM systems to implement the requirement tech stack, and measuring business goals and KPIs that support a rapidly expanding customer base.  
  • Develop KPIs and provide analytics to measure performance.
  • Partner with leadership for strategic planning, including capacity planning, priority alignment, team coverage and rewards  
  • Partner with technical enablement teams to coordinate employee onboarding and training.
  • Gather and prioritize operational business needs across the post-sale organization and with cross-functional partners that result in elegant scalable solutions  
  • Balance the needs of CSA team in alignment with leadership and potential business impact 

WHAT YOU’LL BRING

  • 7+ years of experience leading a customer success, support, or technical operations team in a hypergrowth environment  
  • Experience with complex enterprise tool deployment
    • ChurnZero, Salesforce, Zendesk, telephony, chat, knowledge base, Tableau, analytics tools, etc.)  
  • Proven track record of building trust, delivering data-based decisions and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions  
  • Comfortable in a constantly changing environment that is focused on employee and customer success 

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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