Senior Customer Programs Manager

Remote - USA | Customer Success

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.  

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. 

 
Wiz is seeking an experienced Senior Customer Programs Manager who is passionate about developing processes, systems, and practices to empower Customer Success teams in consistently delivering high-value services to our customers. 

As a vital member of the Customer Programs team, you will be responsible for leading the development of our digital program to promote customer adoption and usage of the Wiz platform. Your programs will focus on efficiently managing and supporting many customers, from initial onboarding to full operational maturity. Additionally, you will take charge of spearheading initiatives aimed at enhancing our customer success strategies, including standardizing customer journeys, and optimizing experimentation. Your efforts will be crucial in fostering a culture of excellence, enabling every technical account manager, customer success manager, and operations team member to deliver their best performance.

The ideal candidate will possess an operational, analytical, and growth mindset and a deep understanding of the needs of Wiz's Commercial customers. Strong skills in systems thinking, collaboration, communication, and team building are essential for effective collaboration with leaders in other areas of the organization.

In this role, you will be responsible for:
• Managing and executing large-scale programs that span multiple departments or functions.
• Developing repeatable engagement strategies and tactics, utilizing data analytics, crafting campaigns, and creating email sequences to ensure customer product adoption and retention.
• Working with product leadership to identify areas for optimizing customer success practices, driving product adoption, and developing these into programs.
• Collaborating closely with marketing and operational teams on key initiatives and projects.
• Continuously iterating on the customer journey touchpoints to ensure a consistent and exceptional customer experience.
• Measuring and interpreting the success of adoption strategies and using these insights to refine future strategies.
• Facilitating the rollout and training of teams on new processes.

To excel in this role, you should have the following attributes:
• Demonstrated experience in customer success or services teams, with a track record of leading programs in SaaS companies and/or management consulting.
• Understanding of cloud services, architectures, and best practices in security.
• Familiarity with Excel, Salesforce, and operationalizing campaigns in CS platforms.
• A strong relationship builder, capable of fostering partnerships across internal organizations and achieving consensus in the face of competing priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different functions and levels.
• Exceptional problem-solving and decision-making abilities.
• A strong inclination to act and a natural ability to navigate through ambiguity.
 
Basic Qualifications
• Education: Bachelor’s degree in computer science, Electrical Engineering, or equivalent work experience.
• 5+ years’ experience working in B2B SAAS company.
• 3+ years’ experience working with software development teams.

 

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.