Manager, Professional Services Operations

Remote - USA | Sales Operations

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.  

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. 

SUMMARY

We are seeking a talented Professional Services Operations Manager to provide support in the setup and ongoing management of our Professional Services organization. The successful candidate will be responsible for partnering with the Professional Services leadership team, overseeing and optimizing operational processes, driving efficiency, and supporting the setup and integration of the organization. This role requires a strategic thinker, a strong understanding of professional services, and the ability to drive cross-functional initiatives.

The role will report to the Director of Post Sales Operations.

WHAT YOU’LL DO

  • Partner in the creation of our professional services organization, considering how systems, tools and processes can drive an effective organizational strategy
  • Oversee and optimize the ongoing management of the professional services organization, including but not limited to professional services offerings, gross margin models, resource management, forecasting and pipeline management to include assisting with P&L management
  • Collaborate with relevant eco-system teams to ensure appropriate capacity planning for the professional services organization
  • Analyze professional services performance data to identify trends, opportunities, and areas for improvement, and provide actionable insights to leadership and stakeholders.
  • Collaborate with analytical teams in the creation and maintenance of performance metrics and dashboards to track key performance indicators (KPIs) and provide regular updates on performance to senior management.
  • Partner with cross-functional teams, including professional services, finance, marketing, and operations, to ensure alignment and collaboration on revenue operations initiatives and processes.
  • Drive continuous improvement initiatives to enhance revenue efficiency, effectiveness, and scalability.
  • Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and make recommendations for innovation and optimization.

WHAT YOU’LL BRING

  • Bachelor's degree in Business Administration, Operations Management, or related field; advanced degree preferred.
  • Proven track record of success in sales operations roles
  • Deep understanding of professional services and product sales processes, methodologies, and technologies.
  • Strong leadership skills with the ability to inspire and motivate teams to achieve goals and objectives.
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • Experience with CRM systems (e.g., Salesforce), project management tools (e.g. Kantata, Certinia), sales automation tools, and analytics platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Proven ability to drive cross-functional initiatives and collaborate effectively with teams across different regions and functions.
  • Strategic thinker with a results-oriented mindset and a passion for driving operational excellence and continuous improvement.

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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