Customer Success / Technical Account Management General Interest Application

Exciting opportunities await within our Customer Success (CS)/ Technical Account Management (TAM) organization! We're experiencing significant growth and invite you to express your interest by submitting a General Interest Application for one of these twenty-two roles that recently opened. 

The team's mission is to secure our customers' cloud environments and help them realize the value of their investment in Wiz. We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes. 

TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem. They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform. 

Below are detailed descriptions of our Current Openings: 

Associate Technical Account Manager:

Summary

As an Associate Technical Account Manager (TAM) you will be at the forefront of Wiz’s customer success strategy. You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey. These customers represent a significant portion of the company’s ARR and growth potential. 

Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination.

While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio.  

WHAT YOU’LL DO 

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. 
• Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform. 
• Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars) 
• Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction. 
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. 
• Advocate for customer needs cross-functionally (i.e.. Product Management and Support). 
• Offer insights regarding the availability of new features in Wiz. 
• Facilitate escalations for more complex or technically challenging issues. 
• Collaborate with Wiz Sales and Renewal teams to secure contract renewals.  
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. 

WHAT YOU’LL BRING 

• 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer). 
• A willingness to learn both cloud and cyber security technologies. 
• Understanding of cloud services, architectures, and security best practices. 
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. 
• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution. 
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. 
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience. 

Technical Account Manager:

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What YOU'LL DO

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

WHAT YOU'LL BRING

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Regional Manager, Associate TAMs – AMER 

SUMMARY

As the Regional Manager of Associate Technical Account Management, you will report to the Regional Director of Customer Success for Americas. You will lead a newly created team of Associate Technical Account Managers (TAMs)

Our Scaled Customer Success approach balances two distinct workflows, and as the TAM Manager, you will oversee the strategic execution of both. The primary engagement model is reactive, where your leadership will guide the team in monitoring dashboards for risk signals and collaborating with account teams to deliver targeted interventions. You will empower your team to lead impactful sessions addressing adoption barriers, deliver targeted training programs, facilitate feature request collection, conduct insightful usage pattern analysis, and ensure seamless technical support coordination across their assigned accounts. 

While the initial focus will be on effectively managing reactive engagements, you will also champion the development of proactive strategies that create one-to-many impact across the customer base. This involves identifying trends and patterns across customer engagements, driving the creation of scalable solutions that benefit multiple accounts simultaneously, and overseeing the development of standardized resources that proactively address common challenges. Your leadership in this dual approach will ensure the efficient resolution of immediate customer needs while strategically expanding our influence and value delivery across the broader portfolio. 

WHAT YOU’LL DO: 

• Lead and develop a team of Associate TAMs focused on driving adoption and success across a large customer pool, ensuring their individual growth and impact. 
• Champion the voice of the customer within your region, proactively highlighting successes and raising risks to internal teams. 
• Contribute as a key member of the regional Extended Leadership Team, collaborating with cross-functional leaders to drive regional customer success. 
• Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model. 
• Own and drive the achievement of key performance indicators (KPIs) related to adoption, security risk reduction, customer health, and retention, consistently striving to exceed targets. 
• Strategically promote the full adoption of the Wiz platform and the democratization of security practices within customer environments. 
• Collaborate with global Customer Success peers to develop and execute a unified global strategy focused on excellence. 
• Serve as the primary point of escalation for critical customer situations within your assigned base. 
• Maintain a strong technical understanding of the Wiz platform, cloud computing, cybersecurity, and the broader IT ecosystem to effectively guide your team and advise customers. 
• Enable customers to secure their cloud deployments by proactively advising on cloud security best practices throughout their journey with Wiz. 
• Collaborate proactively with our Partners and Channel team to ensure positive customer outcomes. 
• Act as a passionate advocate for our post-sales customer experience, articulating the value of our support packages to prospects when necessary. 
• Stay current with cloud and cybersecurity trends and our product roadmap to anticipate future customer needs and proactively prepare your team. 

WHAT YOU’LL BRING: 

• 5+ years of leadership experience, running scaled or digital touch teams in the cybersecurity, containers, and/or cloud computing markets. 
• Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure. 
• A highly consultative and strategic mindset, setting ambitious goals and innovating to achieve them. 
• Proven track record of working with customers at senior levels (ideally up to CxO level) in a Customer Success, Support, Service Delivery, TAM, and/or Professional Services role. 
• Experience managing customer escalations and balancing customer expectations with design and business requirements. 
• Excellent written and verbal communication skills. 
• Strong organizational and time management skills. 
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud. 
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker. 
• Ability to multitask and work in a fast-paced environment.

Regional Director of Customer Success, AMER (West or Central & East)

As the Regional Director of Customer Success, AMER (West or Central & East) at Wiz, you will report to the Senior Director of Customer Success for Americas. You will lead multiple teams of Technical Account Managers (TAMs), both in an assigned and monetised capacity as well as a Scaled TAM team. You will also lead a regional team of Customer Experience Managers (CEMs) who are reserved for our largest and most strategic customers. CEMs provide a vital strategic overlay in our most complex customers. All roles and customers will be aligned to the Central & East region. 

The mission of the team is to secure our customers’ cloud environments and help them realize the value of their investment in Wiz. We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes. 

TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem. They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform. 

WHAT YOU’LL DO:  

• Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team 
• Act as the voice of the customer in your region, celebrating success and raising risk early and often 
• Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
• Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets 
• Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security 
• Work with your Customer Success global peers to create and execute a global strategy of excellence 
• Serve as a point of escalation in any critical situation related to your customer base 
• Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed 
• Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz 
• Be proactive with our Partners and our Channel team to ensure successful customer outcomes 
• Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages 
• Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs 

WHAT YOU’LL BRING:  

• 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets 
• Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure 
• A highly consultative and strategic mindset, setting audacious goals, and innovating to achieve them 
• Proven track record of working with customers at CxO, VP, and Director level in a Customer Success, TAM, and/or Professional Services role, including managing customer escalations and balancing customer expectations with design and business requirements
• Excellent written and verbal communication skills
• Strong organizational and time management skills 
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud 
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
• Ability to multitask and work in a fast-paced environment