
Cloud Vulnerability DB
A community-led vulnerabilities database
A vulnerability identified as CVE-2020-10100 was discovered in Zammad versions 1.0.x up to 3.2.0. The vulnerability was disclosed on March 3, 2020, and affects the authorization system of the Zammad helpdesk software (Zammad Advisory).
The vulnerability stems from improper implementation of access controls related to ticket customer details functionality. This authorization issue allows users to view ticket data across different companies, bypassing intended access restrictions (Zammad Advisory).
Due to the multi-tenant nature of the application, this vulnerability enables users to access and potentially ex-filtrate sensitive ticket data belonging to other companies, compromising data confidentiality across organizational boundaries (Zammad Advisory).
The vulnerability has been fixed in Zammad versions 3.2.1 and 3.3.0. Users are recommended to upgrade to these or newer versions. Updates can be obtained through the official Zammad website, FTP server, or via OS package manager (Zammad Advisory).
Source: This report was generated using AI
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