Cloud Vulnerability DB
A community-led vulnerabilities database
Introducing Wiz for Exposure Management: Unify, prioritize, and remediate exposures everywhere.
Vulnerability DatabaseCVE-2020-1770
CVE-2020-1770:
Linux Debian vulnerability analysis and mitigation
Overview
CVE-2020-1770 is a security vulnerability discovered in OTRS (Open Ticket Request System) that affects multiple versions including OTRS Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions, and OTRS 7.0.15 and prior versions. The vulnerability was disclosed on March 27, 2020, and relates to information disclosure in support bundle generated files (OTRS Advisory).
Technical details
The vulnerability allows support bundle generated files to contain sensitive information that might be unwanted to be disclosed. The vulnerability has been assigned a CVSS v3.1 base score of 2.4 (LOW) with the vector string CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N, indicating network accessibility, low attack complexity, high privileges required, user interaction required, and low confidentiality impact (OTRS Advisory).
Impact
The vulnerability could lead to the disclosure of sensitive information through support bundle files, potentially exposing confidential system data to unauthorized parties (OTRS Advisory).
Mitigation and workarounds
The vulnerability has been fixed in OTRS versions 7.0.16, 6.0.27, and 5.0.42. Organizations running affected versions should upgrade to these patched versions. For OTRS Community Edition 6, a patch is available at GitHub commit cb6d12a, and for Community Edition 5, at commit d37defe (OTRS Advisory, Debian Advisory).
Additional resources
Source: This report was generated using AI
Free Vulnerability Assessment
Benchmark your Cloud Security Posture
Evaluate your cloud security practices across 9 security domains to benchmark your risk level and identify gaps in your defenses.
Additional Wiz resources
Get a personalized demo
Ready to see Wiz in action?
"Best User Experience I have ever seen, provides full visibility to cloud workloads."
David EstlickCISO
"Wiz provides a single pane of glass to see what is going on in our cloud environments."
Adam FletcherChief Security Officer
"We know that if Wiz identifies something as critical, it actually is."
Greg PoniatowskiHead of Threat and Vulnerability Management