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Vulnerability DatabaseCVE-2023-38331

CVE-2023-38331: 
Zoho ManageEngine SupportCenter Plus vulnerability analysis and mitigation

Overview

CVE-2023-38331 is a stored Cross-Site Scripting (XSS) vulnerability affecting Zoho ManageEngine Support Center Plus version 14001 and below. The vulnerability was discovered and disclosed on July 27, 2023, and a fix was released on April 24, 2023 (Vendor Advisory).

Technical details

The vulnerability is classified as a stored XSS vulnerability (CWE-79) in the products module, specifically in the product name field of the Products list view page. It has been assigned a CVSS v3.1 base score of 5.4 (Medium), with the following vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N. This indicates that the vulnerability requires network access, low attack complexity, low privileges, and user interaction (NVD).

Impact

When exploited, the vulnerability allows attackers to inject malicious JavaScript code in the product name field, which is then executed when users visit the Products list view page. This could potentially lead to unauthorized access to user data and compromise of user sessions (Vendor Advisory).

Mitigation and workarounds

Zoho has released version 14200 to address this vulnerability. Users are advised to upgrade to the latest version by downloading and applying the upgrade pack according to the provided instructions. For any concerns or questions, users can contact support@supportcenterplus.com (Vendor Advisory).

Additional resources

Source: This report was generated using AI

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