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A stored Cross-Site Scripting (XSS) vulnerability was discovered in the WordPress HelpDesk & Support Ticket System Plugin – Octrace Support affecting versions through 1.2.7. The vulnerability was identified on January 14, 2025, and was assigned CVE-2025-22762. This security flaw allows for improper neutralization of input during web page generation (Patchstack Database).
The vulnerability has been assigned a CVSS v3.1 base score of 5.9 (Medium) with the vector string CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:L. The vulnerability is classified as CWE-79: Improper Neutralization of Input During Web Page Generation. Administrator privileges are required to exploit this vulnerability (Patchstack Database).
If exploited, this vulnerability could allow a malicious actor to inject malicious scripts, including redirects, advertisements, and other HTML payloads into the website. These injected scripts would be executed when guests visit the affected site (Patchstack Database).
As of the vulnerability disclosure, no official fix is available. The software is considered abandoned as it hasn't been updated for over a year. The recommended mitigation strategy is to remove and replace the software with an alternative solution (Patchstack Database).
Source: This report was generated using AI
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