CVE-2025-47658: 
WordPress vulnerability analysis and mitigation

The CVE-2025-47658 is a critical security vulnerability affecting the ELEX WordPress HelpDesk & Customer Ticketing System plugin versions through 3.2.7. This vulnerability is classified as an Unrestricted Upload of File with Dangerous Type (CWE-434), which allows attackers to upload a web shell to the web server. The vulnerability was discovered and reported by Phat RiO - BlueRock on March 27, 2025, and was publicly disclosed on May 8, 2025 (Patchstack).

The vulnerability has been assigned a CVSS v3.1 base score of 9.9 (CRITICAL) with the vector string CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H. This indicates that the vulnerability can be exploited over the network, requires low attack complexity, needs low privileges, requires no user interaction, and can result in high impacts to confidentiality, integrity, and availability. The vulnerability type is classified as an arbitrary file upload issue, which could allow malicious actors to upload any type of file to the affected website (Patchstack).

The vulnerability's impact is severe as it allows attackers to upload backdoors which can then be executed to gain further access to the website. With a CVSS score of 9.9, this vulnerability is considered highly dangerous and is expected to become mass exploited. The potential for complete system compromise is significant, as successful exploitation could lead to unauthorized access and control of the affected WordPress installation (Patchstack).

As of the disclosure, no official fix is available for this vulnerability. However, Patchstack has issued a virtual patch to mitigate this issue by blocking any attacks until an official fix becomes available. Website administrators are advised to implement the virtual patch immediately or consider temporarily disabling the plugin until a permanent fix is released (Patchstack).